The CX Gap is Growing
Current CX channels are saturated, increasingly expensive, and yielding diminishing returns. Some are disappearing altogether. Meanwhile, consumers demand more: more community, more experiences, more connection.
There is an obvious approach to fill the gap: equip your customer-facing teams to deliver personalized CX. Unlike traditional approaches, SIX lets you do this at scale — unlocking the full value of personalization and activating one of the most effective and efficient CX engagement channels.
Equip employees to scale personalization
SIX turns your customer-facing teams into your most powerful growth channel — delivering personalized recommendations at scale across retail, hospitality, and services.
Solutions
SIX transforms how your teams connect with customers by putting powerful recommendation capabilities directly in their hands.
Team Management
SIX transforms how your teams connect with customers by putting powerful recommendation capabilities directly in their hands and in the hands of their friends and family.
Central Function
Corporate creates a library of content that cascade down to Employee accounts.
Employees
Customer-facing Employees receive pre-populated content, and they can also further customize or create their own.
Employee & Customers engage
Employees use content in specific CX Journey touch-points with the customer.
Customers & their networks engage
Customers easily share Sixes with their Friends & Family, and can save and edit their recommendations — activating network effects.
Map to the Customer Journey
Sixes map to specific stages of the Customer Journey:
1. Discovery/Interest
- Products by Category or Trend
- Products by Activity or Fabric
- Launches, Seasonal
- Promotions/Specials
- Product Education
2. Experience
- Post-purchase care
- Styling Education
- Refund Options
- Conversion after engagement
3. Expansion
- Outfit Collection
- Purchase follow-up, resources
- Purchase follow-up, related items
- Collect Preferences
4. Advocacy
- Inspiration, Ambassadors, Stories
- Refer a Friend
- Community
- Local experiences
