Built for customer-facing teams
SIX digitizes what customer-facing team members do everyday: share recommendations. By activating the employee channel, brands empower employees with their creative impact, while delivering the personalized authentic connection today's consumers demand.
A Unique Approach
The new formula for scalable 1:1 personalization and fast time to value.
A Scalable Format
Our unique 'Sixes' format makes personalization scalable. It provides frontline teams with pre-curated, mobile-friendly visual collections that are easy to share with customers and their Friends and Family.
Experiences (not just products)
True personalization goes beyond product recommendations. Delivering value-add content—like trends, education, and local insights—is the key to a truly personalized customer experience.
AI to maximize speed and value
AI powers every part of the lifecycle in SIX, from onboarding to optimization. Load products instantly with AI—no costly integrations needed—and leverage AI to enhance human-led recommendations.
Org Governance
SIX balances corporate control with employee creativity. While a central function manages libraries, frontline teams can further customize to create their own recommendations with full central visibility.
Easy-to-use
SIX combines a consumer-style mobile experience with enterprise power. Employees can immediately share curated collections or easily customize, driving 1:1 personalization quickly.
Work with Ecosystem
You can start standalone, then scale. Prove value quickly with SIX, then expand use-cases by connecting it to your existing CX ecosystem—from CRM to POS.
Engagement Capabilities
A unique way to curate recommendations
Visual: At the heart of SIX are Sixes. Sixes are a curated collection of six related recommendations, displayed in a visual, mobile-based page.
Not just products: Sixes are made up of individual Picks, which can be products, services, experiences, education, or places for example. Picks have specific calls-to-action like purchase, read, or view map.
Share: Corporate and/or employees create Sixes, and employees share Sixes with customers.
Collect any type of recommendation
Sixes are made up of Picks. Picks can be anything that builds a personalized engagement between your brand and your customer, through your employees.
Picks go beyond just your product; They can be experiences, stories, education, places, or calls to action for example.
Product picks can be instantly loaded from your website using our AI-load (no integrations needed!); Connect directly later if/when desired.
Share Sixes with customers, friends
Employees share Sixes as part of the CX journey; For example, after a purchase, in-between visits, or at discovery.
Employees share Sixes via text, WhatsApp, email, chat panel, or in-person with QR code. Enterprise customers can use built-in in-app messaging to text & WhatsApp.
Customers view Sixes without needing to download anything. Customers can also easily share those Sixes with their Friends and Family - digitizing the referral channel.
Enterprise Capabilities
AI-powered Throughout
Human + AI enables authentic recommendations, at-scale.
Our key pillars of AI:
1. Fast Onboarding: Instantly load products via our AI load pointing to your commerce site (no IT needed!); Integrate directly if/when desired.
2. Employee Productivity & Creativity: AI for content and recommendation generation.
3. Recommendation Optimization: AI for optimizing recommendations, preferences, and messaging.
4. AI Answers: Contact us to build with us - Sixes as a source for AI engines, providing expert, local answers and generate top-of-funnel.
Organize
SIX delivers a scaleable 'corporate-enabled' yet 'employee-personalized' customer experience.
Corporate owners can centrally manage organization structure and employee set-up, as well as create libraries of Picks/Sixes for frontline staff.
Employees can add their own commentary to personalize them or they can use their expertise and creativity to generate their own recommendations, with central visibility.
Analytics
View full engagement metrics across this owned-channel, and continuously optimize customer experiences based on data.
View metrics in aggregate across the entire organization, by brand/store/location, and by Employee. Central functions see aggregate metrics and locations or employees see their metrics.
Picks with CTA links can be tracked for direct revenue contribution with Six as source. Connect to revenue systems for trackable influenced revenue metrics.
Ecosystem Connect
SIX can be launched and deliver value quickly without integrations or any customer data; Customers can get started with a small library of Picks and Sixes in a defined CX journey.
As desired, as the solution expands to map to specific customer journeys, use-cases, and relevant workflows and data - SIX can be connected into your technology ecosystem. The SIX platform facilitates easy data connection via our Connector technology and the SIX team has experience connecting many enterprise systems at-scale.